Choosing the Best Merchant Services Provider for Your Healthcare Business in the Triangle: A Checklist

If you're a healthcare provider in Raleigh-Durham, choosing the right merchant services partner is critical. Use this checklist to find a provider that understands your needs - and learn why local support from Merchant Match makes all the difference.
Published on
August 5, 2025

Choosing the Best Merchant Services Provider for Your Healthcare Business in the Triangle: A Checklist

Whether you’re a new practice setting up payment systems or an established clinic looking to save on fees, finding the best merchant services for healthcare is essential. For providers in the Triangle - from Raleigh to Durham to Cary - working with a local specialist can give you the edge in compliance, cost control, and patient satisfaction.

Here’s your go-to checklist to evaluate and choose the right merchant services provider in Raleigh or Durham.

1. Do They Understand the Healthcare Industry?

Your payment needs are unique. From HIPAA compliance to flexible billing options, healthcare practices require more than a one-size-fits-all solution.

Look for:

  • Experience with medical, dental, and therapy offices
  • Knowledge of healthcare-specific regulations
  • Clear understanding of recurring billing, HSA/FSA card rules, and surcharging compliance

Merchant Match Insight: We specialize in serving local healthcare providers and know how to keep your practice compliant and efficient.

2. Are They Fully Compliant with State and Federal Regulations?

Payment compliance isn’t optional - especially in healthcare. From PCI standards to HIPAA and North Carolina’s surcharge rules, your provider must keep you protected.

Look for:

  • Written compliance procedures
  • Transparent surcharge program setup (if desired)
  • Ability to assist with legal documentation and disclosures

Merchant Match Advantage: Our programs are 100% compliant and transparent, and we make sure you’re set up the right way from day one.

3. Do They Offer Local, Personalized Service?

Big-box processors can't offer the kind of support a growing practice really needs. Choosing a merchant services provider in Raleigh or Durham means you can expect faster response times and real relationships.

Look for:

  • In-person onboarding and training
  • On-site troubleshooting and support
  • Real people - not a call center

Merchant Match Edge: We’re based right here in the Triangle and available for in-person visits whenever you need them. Whether you prefer remote setup or face-to-face help, we’ve got you covered.

4. Can They Integrate with Your Existing Software?

You shouldn't have to overhaul your front office systems to improve payment processing.

Look for:

  • Compatibility with your current EHR, practice management, or billing software
  • API access or plug-and-play solutions
  • Tech support for integration

With Merchant Match: We help you seamlessly integrate payment solutions with your existing workflow — no disruption, just better results.

5. Are the Fees Transparent and Reasonable?

Some providers bury fees in the fine print or charge for services you don’t use.

Look for:

  • No hidden charges
  • Clear statements
  • Surcharge programs to offset fees legally

Merchant Match Value: We help many healthcare clients reduce (or eliminate) their processing fees with compliant, patient-friendly surcharge options.

6. Can They Scale with Your Practice?

You need a provider that can support your business today - and grow with you tomorrow.

Look for:

  • Flexible service packages
  • Options for mobile, online, and in-office payments
  • Scalable support for multi-location or specialty practices

Merchant Match Promise: Whether you’re a solo provider or part of a growing group, we tailor our solutions to your business.

Final Thoughts: Choose Local, Choose Smart

Finding the best merchant services for healthcare in the Triangle doesn’t have to be complicated. Use this checklist to guide your decision — and consider the benefits of working with a local, experienced, and healthcare-focused partner.

At Merchant Match, we’re proud to support Raleigh, Durham, Cary, and Chapel Hill’s medical community with unmatched service and proven solutions.

📞 Ready for a better payment experience? Contact Merchant Match today and see how local service makes a big difference.

Merchant Match is dedicated to giving its customers the best pricing plans for them, every single day.
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